About me

My name is Alwayne Bailey,
Front-End Developer | Technical Support Specialist | Customer Support Specialist | Web3 Developer | Banker | Educator

A meticulous, motivated, hardworking professional with 2 + years of experience designing, testing and developing software solutions. In-depth understanding of web technologies with focus on delivering innovative business solutions. With 8 + years experience in financial services providing exceptional customer service, client and cash management and 3 + years experience in Technical Customer Support in a team environment. Excels in fast-paced, high-energy and deadline-driven environment with willingness to take on additional tasks.

Email: 📧baileyalwayne@gmail.com; projects that I have worked on github and visit my linkedin profile.

Experience

2022 - 2024

Software Developer

Helios Creator Inc. Toronto, Canada.

  • - Maintain and develop application with Solana, React.js, React Native, MongoDB, PostgreSQL, AWS, Node.js, Python.
  • - Design the architecture of core components and redesign of existing components to build a maintainable code base.
  • - Lead in the building and design of API routes structure for both web and mobile for web3.
  • - Spearheaded deploying updates to Appstore , Play store and Solana Dapp store.
  • - Liaise with external venders with integration and implementation of different third party frameworks.
  • - Collaborate closely and be responsive to inquiries from internal providers to handle and ensure the timeliness and quality of outputs
  • - Enhance code quality by refactoring legacy code base for better reuse-ability.
2020 - 2022

Technical Support Specialist

Rogers Communications Inc. Toronto, Canada.

  • - Providing, verifying, and/or modifying network settings (TCP/IP)
  • - Maintain 90% monthly KPIs on business satisfaction
  • - Recommending solutions- Connect customers with the right self serve tools proactively suggest other options.
  • - Empowering customers to understand and utilize Roger’s product suite.
  • - Track and document all dispatch transactions in tracking tool and follow-up with internal teams.
  • - Leveraging Rogers reporting to assist internal teams with data collection.
  • - Maintain customer satisfaction rating above 90% through telephone, email and chat.
2010 -2016

Lead Bank Teller

Sagicor Bank Jamaica(Formerly RBC Royal Bank Jamaica) Kingston, Jamaica.

  • - Client Engagement- Maintain high level of customer satisfaction for each client on each interaction.
  • - Maintain and manage branch cash liaising with Bank of Jamaica (BOJ) and other departments
  • - Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
  • - Assist with daily branch closures and maintenance of infrastructure
  • - Product Knowledge- Expert in Banks comprehensive financial products and services.
  • - Assists in processing more complex transactions and customer requests.

Education

Graduate Diploma (Honors)

George Brown College, Toronto Canada

  • Blockchain Development - Software Engineering
  • - Blockchain Fundamentals: Understanding the principles of blockchain technology, Knowledge of how blockchain works, including concepts like decentralization, consensus algorithms, and cryptographic hashing.
  • - Technical Writing: Skills in documenting technical information clearly and concisely.
  • - Web Development using the MERN stack (MongoDB, Express, React, Nodejs).
  • - Systems Analysis and Design: Skills in analyzing requirements and designing information systems.
  • - Software Development: Knowledge of software development life cycles, methodologies (like Agile), and project management.
  • - Project Management: Ability to plan, execute, and oversee projects.
  • - Development of ERC-721 token deployed and minted to Ethereum network.
  • - Create and Deploy Smart Contracts Solidity and using Truffle and Hardhat frameworks.

Graduate Diploma (Honors)

IBT College, Toronto Canada.

  • Network Engineering
  • - Install and configure Windows server 2012 and Manage Windows Group Policy.
  • - Network Design and Architecture: Designing and planning network infrastructure, Understanding network topologies, including star, mesh, and hybrid.
  • - Wireless Networking: Setting up and securing wireless networks, Understanding wireless standards (e.g., 802.11a/b/g/n/ac).
  • - Network Troubleshooting and Maintenance: Diagnosing and resolving network issues using tools like ping, traceroute, and network analyzers, Performing network performance monitoring and optimization.
  • - Configure routing and switching for basic network topology.
  • - Configure multiple operating systems and servers on virtual machines using Ubuntu.

Bachelor of Education

University of Technology, Kingston Jamaica

  • Business Administration and Computer Science
  • - Finance and Accounting: Basics of financial reporting, budgeting, and accounting principles.
  • - Management and Leadership: Understanding of organizational behavior, leadership styles, and management principles
  • - Business Ethics: Awareness of ethical issues in business and corporate social responsibility.
  • - Entrepreneurship: Skills in starting and managing new ventures.
  • - Programming: Proficiency in programming languages such as Java, C++, JavaScript, and SQL.
  • - Networking: Basics of computer networks, network security, and protocols.
  • - Data Structures and Algorithms: Understanding of fundamental data structures and algorithms and their applications.
  • - Web Development: Ability to design and develop websites using HTML, CSS, JavaScript, and other web technologies.

Skills

Tech | Frameworks

  • HTML90%
    90
  • CSS90%
    90
  • JavaScript90%
    90
  • TypeScript85%
    85
  • Solidity85%
    85
  • React Js85%
    85
  • React Native90%
    90
  • Node js85%
    85
  • Express js85%
    85
  • GraphQL85%
    85
  • MongoDB85%
    85
  • MySQL85%
    85
  • PostgreSQL80%
    80
  • Git90%
    90

Coverage

  • 90%
    Technical & Customer Support
  • 90%
    Mobile & Web App Development
  • 70%
    Database Management
  • 70%
    Cloud Management
    • TeamWork
    • Communication
    • Problem-solving
    • Adaptability
    • Accountability
    • Time Management

Software Tools

  • VS-CODE90%
    90
  • ANDROID-STUDIO90%
    90
  • AWS80%
    80
  • GITHUB90%
    90
  • CLICK-UP90%
    90
  • JIRA80%
    80
  • POSTMAN80%
    80
  • FIGMA85%
    85
  • SALESFORCE85%
    85
  • ZENDESK85%
    85
  • SOLANA80%
    80
  • ETHEREUM65%
    65
  • HYPERLEDGER-FABRIC65%
    65
  • TRUFFLE85%
    85
  • HARDHAT80%
    80
  • GANACHE90%
    90
  • IPFS90%
    90
  • WEB3-RPC80%
    80

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